{"id":35,"date":"2024-05-07T14:52:59","date_gmt":"2024-05-07T14:52:59","guid":{"rendered":"https:\/\/olioprimoamore.it\/?page_id=35"},"modified":"2024-07-13T18:28:49","modified_gmt":"2024-07-13T16:28:49","slug":"condizioni-di-vendita","status":"publish","type":"page","link":"https:\/\/www.olioprimoamore.it\/en\/condizioni-di-vendita\/","title":{"rendered":"Conditions of Sale"},"content":{"rendered":"
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Conditions of Sale<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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1. This document contains the General Terms and Conditions of Sale that govern online purchases made through the website olioprimoamore.it (\"Website\"), owned by PRIMOAMORE S.r.l., with its registered office at C.da Porracina snc \u2013 Pettineo (ME), VAT number 06364820826.<\/p>

2. For further information, you can contact the Seller's Customer Service via email at the address info@olioprimoamore.it<\/a><\/span>.<\/p>

3. The Seller reserves the right to modify these General Terms and Conditions of Sale at any time; any new rules will become effective upon their publication on the Website and will apply to sales made from the time of their publication.<\/p>

4. The Seller invites you to carefully read these General Terms and Conditions of Sale before making any purchase through the Website.<\/p>

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Definitions<\/strong><\/h3>

1.1 Customer: the Consumer, as defined below.<\/p>

1.2 Order Confirmation: notice sent to the Customer via email, providing the final details of the purchase contract concluded between the Seller and the Customer (of which these General Terms and Conditions of Sale are an integral part).<\/p>

1.3 Consumer: an individual, of legal age or otherwise legally capable of acting, who places an order on the Website for purposes unrelated to any business, commercial, craft, or professional activity they may carry out, subject to the provisions of Legislative Decree No. 206\/2005 and subsequent amendments and additions.<\/p>

1.4 Supplier and\/or Seller: PRIMOAMORE S.r.l., with its registered office at C.da Porracina snc \u2013 Pettineo (ME), VAT number 06364820826, as the owner of the Website and supplier of the products offered for online sale.<\/p>

1.5 Price: the contractual consideration indicated in the Order Confirmation, including VAT.<\/p>

1.6 Product(s): the products listed in the electronic catalog published on the Website, as described in their respective product sheets and detailed in the Order Confirmation.<\/p>

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Commercial Policy \u2013 Scope of Application<\/strong><\/h3>

2.1. In accordance with its commercial policy, the Seller reserves the right to not process orders from parties other than the Customer or orders that do not comply with its commercial policy. These Sales Terms and Conditions govern exclusively the offer, submission, and acceptance of purchase orders for products between Customers and the Seller through the Website (\"Sales Terms and Conditions\").<\/p>

2.2 These Sales Terms and Conditions do not govern the provision of services or the sale of products by entities other than the Seller that may be present on the Website through links, banners, or other hypertext connections. Before placing orders for products and\/or services from entities other than the Seller, the Customer is advised to check their respective sales terms and conditions. The Seller is not responsible for the provision of services by third parties or for the completion of e-commerce transactions between users and third parties.<\/p>

2.3 In the event of a computer, manual, technical, or any other error that results in a substantial change in the retail price, not foreseen by the Seller, making it exorbitant or clearly insignificant, the purchase order will be considered invalid and canceled. The amount paid by the customer will be refunded within 14 days from the date of cancellation, following notification to the customer.<\/p>

2.4 The Seller reserves the right to verify and assess the accuracy and good faith of the customer, particularly in the case of using promotions or discount coupons. If the customer's behavior is found to be unlawful or improper, the Seller will promptly notify the customer and proceed with the cancellation of the purchase order.<\/p>

2.5 These Sales Terms and Conditions are published on the home page of the Website and are available for the Customer to view at any time, before and during the order process, and must be expressly accepted in order to proceed with the order.<\/p>

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How to Conclude the Contract with PRIMOAMORE S.r.l.<\/strong><\/h3>

3.1 To conclude the purchase contract for one or more Products on the website, the Customer must fill out the electronic order form, ensuring that their information is entered correctly as required in the form, and submit it electronically to the Seller, following the instructions provided on the Website. The Customer assumes responsibility for the accuracy and correctness of the personal data entered and provided to the Seller during the completion and submission of the order form. It is understood that any damage\/delay\/inconvenience resulting from or attributable to the incorrectness and\/or inaccuracy of the personal data entered at the time of completing and submitting the order form and\/or subsequently modified cannot, in any case, be charged to the Seller.<\/p>

3.2 The order form includes a reference to the Sales Terms and Conditions and a summary of the key information related to each ordered Product. In particular, it specifies the price (including all applicable taxes and\/or fees), the available payment methods, and the delivery methods for the ordered products (including the associated costs). Additionally, it contains a reference to the general terms of use of the Website.<\/p>

3.3 Before proceeding with the purchase of products by submitting the order form, the Customer is required to carefully read the Sales Terms and Conditions and the General Terms of Use, and to print and\/or save a copy for future reference. In particular, before completing the online purchase procedure and making the payment, the Customer will be prompted to review and accept these Sales Terms and Conditions, and to print or save an electronic copy and retain these Sales Terms and Conditions in accordance with the provisions of Legislative Decree No. 206\/2005 (\"Consumer Code\").<\/p>

3.4 The contract is concluded when, after the Customer has verified the order details, the Seller receives the corresponding order form electronically.<\/p>

3.5 By submitting the order form, the Customer unconditionally accepts and agrees to adhere to these Sales Terms and Conditions in their dealings with the Seller. If the Customer does not agree with any of the terms stated here, they are invited not to submit the order form for the purchase of products on the website.<\/p>

3.6 By submitting the order form, the Customer confirms that they are aware of and accept the additional information contained on the website, including the General Terms of Use and the Privacy Policy.<\/p>

3.7 The order form will be stored in the Seller's database for the period necessary to process the orders and in accordance with legal requirements. The Customer can access the order form by consulting the section Personal Area > \u201cMy Orders\u201d or, if the customer is not registered on the website, in the Support Area, by entering the order code and the email address used during the order form completion.<\/p>

3.8 The language available to the Customer for concluding the contract with the Seller is the one selected during the order creation process.<\/p>

3.9 Product prices may be subject to updates. The Customer is responsible for verifying the final sale price before submitting the corresponding order form.<\/p>

3.10 Purchase requests from countries not listed in the \"Shipping and Delivery\" section cannot be accepted by the Seller.<\/p>

3.11 Once the contract is concluded, the Seller will process the corresponding purchase order.<\/p>

3.12 The Seller may choose not to proceed with purchase orders submitted by the Customer if sufficient assurances of solvency are not provided or if the data provided by the Customer is incomplete or incorrect. In such cases, the Seller will inform the Customer via email about the failure to conclude the contract, stating the reasons why the order could not be processed.<\/p>

3.13 In general, all items listed on the website are immediately available. However, the Seller cannot be held responsible for the temporary unavailability of one or more products. If specific products displayed on the website are no longer available or on sale after the submission of the order form, the Seller will inform the Customer of such unavailability before the Order Confirmation. Subject to the provisions below (see \"Right of Withdrawal\" section), submission of the order form by the Customer also constitutes acceptance of any partial delivery, limited to the available products within the order, and a waiver of any claims for compensation and\/or damages in this regard. If the Customer has already paid for the full order, the Seller will refund the amount corresponding to the unavailable products according to the procedures described below (see \"Refund Times and Methods\" section).<\/p>

3.14 Once the contract is concluded, the Seller will send the Customer a confirmation of the order request to the email address and in the language provided in the order form. This document will summarize the information contained in the order form. It should not be considered as the Order Confirmation, which will be sent later, upon the actual shipment of the Products.<\/p>

3.15 At the time of the actual shipment of the products listed in the order form, the Seller will send the Customer, to the email address and in the language provided, the Order Confirmation. This document will include a list of the products actually purchased with their main characteristics, including the price inclusive of VAT. It will also contain all information related to shipping details, costs, and estimated delivery times. Additionally, it will specify the total order cost (both with and without VAT) and the key details related to the payment made. Finally, the document will include a summary of the Sales Terms and Conditions, the General Terms of Use of the Website, and the Seller's fiscal details (Name, Legal Form, Registered Office, Company Registration, Tax Code, VAT Number, and Responsible Party).<\/p>

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Order Cancellation<\/strong><\/h4>

4.1 Without prejudice to the provisions regarding withdrawal, it is possible to cancel orders that have not yet been processed (marked with the status \"in progress\" or \"awaiting payment\") by contacting Customer Service via email at the address info@olioprimoamore.it<\/span><\/a>.<\/p>

4.2 It is not possible to cancel an order once the shipping process has begun.<\/p>

4.3 If the payment corresponding to an order has already been made at the time of cancellation, it will be necessary to contact Customer Service to initiate the refund process (as described in the \"Refund Times and Methods\" section).<\/p>

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Warranties and After-Sales Support<\/strong><\/h3>

5.1 The Products offered on the Website are exclusively high-quality products.<\/p>

5.2 The essential characteristics of the products are indicated on the Website on each product detail page. However, the images and colors of the products offered for sale may not correspond exactly to the real ones due to the Internet browser and monitor used. Therefore, it is understood that, except for the information on the label, the Customer cannot make any claims against the Seller and\/or the Supplier if the packaging of the delivered Product does not match the image of the Product displayed on the Website in terms of color\/shape\/size. The Seller reserves the right to modify the product packaging at any time.<\/p>

5.3 The Seller pays utmost attention to ensuring that the descriptions and presentations on the Website align with the information on the labels present on the product packaging. In any case, it is emphasized that if there are any discrepancies, the label and the usage instructions provided by the Supplier will always take precedence.<\/p>

5.4 At the time of delivery by the courier of the purchased Product, the Customer is required to check that the number of packages delivered matches what is indicated in the delivery document and that the packaging is intact, undamaged, not wet, or otherwise altered, including the closure materials (adhesive tape or metal strapping). Upon receipt of the Products, the Customer must:<\/p>